In the event when the solution gives a false wetness alert, here are some tips to solve the situation:
1. Check that the clip-on is totally dry, if not detach it to dry it before putting back to the protection pocket.
2. Make sure your hands are dry when handling the clip-on
3. Ensure that the smart protection used is of the appropriate size. If the tapes are sticking to the front instead of the sides, please use a smaller size.
4. Make sure there is no greasy cream used on the resident that got in contact with the back sheet of the protection.
If the wetness alert still persists, please contact our customer support team to report the issue.