Troubleshooting

Alert issues

• The wetness alert is on but the smart protection is still dry

Equipment

• The clip-on does not blink green when placed on the charging station
• I can't pair or unpair a clip-on to a resident
• The clip-on is displayed in grey on the App
• What if I damaged or lost a clip-on?

My profile

• I cannot see all the residents under my care

Network

• There is poor network quality in some places of my nursing home